FAQ
FAQs
Frequently questions asked
Have questions about our products, or services? Find answers to the most common inquiries here.
How can I track my order?
You can track your order on Tantu Vastra by visiting the "Track Order" page on www.tantuvastra.com, where you'll need to enter your Order ID or AWB Number. Once submitted, you'll see real-time updates on your order status, including whether it’s processing, shipped, or out for delivery. You’ll also receive order confirmation and shipping updates via email with a tracking number and a link to track your package. If you face any issues, you can contact their support team at contact@tantuvastra.com for assistance.
My order is not yet packed/shipped
Typically, your order enters the system and shows as "not packed" while it’s being processed in the warehouse—usually within 1–3 business days. Once packing is completed, the status should update to "packed" or "shipped". Delivery time often follows within a few more days depending on the courier and your location.
Do you offer international shipping?
We are currently working on enabling international delivery.
Our team is actively setting up a seamless global shipping experience so customers worldwide can enjoy shopping with us. Stay tuned — we'll announce it soon! In the meantime, feel free to explore our collection and reach out if you have any specific shipping requests.
Can I cancel my order?
Cancellations are accepted only if the order has not yet been shipped. For prepaid orders, cancellations are generally not permitted once the order enters processing. provided the item hasn't been dispatched. Please contact customer support immediately via email at customersupport@tantu.co.in or WhatsApp at +91 9313834547, quoting your order number.
Is shipping free for all orders?
Yes, we offer free shipping on all orders across India — with no minimum purchase required.
Can I order multiple items and have them shipped together?
Yes, you can!
When you place an order with multiple items, we’ll do our best to ship them together in one package. However, in some cases — such as items coming from different warehouses or with varying processing times — they may be shipped separately. You’ll receive tracking details for each shipment (if split), so you can easily follow their delivery status.
Can I change my shipping address after placing the order?
You can request a change to your shipping address only if your order has not yet been packed or shipped.
Please contact us as soon as possible at contact@tantuvastra.com with your order number and new address details.
Once the order is packed or dispatched, we are unable to modify the shipping address.
Do you provide a shipping confirmation and tracking number?
Yes, absolutely.
Once your order is packed and shipped, you will receive a shipping confirmation email and/or SMS with a tracking link or tracking number. You can use this to monitor your delivery status in real time.
You can also track your order anytime using the "Track Order" section on our website by entering your order number and contact details.
Returns & Refunds
How can I initiate a return or exchange?
You can request an exchange or report a damaged/wrong product within 24–48 hours of delivery, by emailing contact@tantuvastra.com with your order details and issue.
For damaged or incorrect items, after approval and once you ship the product back (reverse pickup is currently unavailable), Tantu Vastra will send a replacement of the same item. Return shipment cost is borne by you, but if the error is on their part, they cover the replacement courier shipping as well
How long does it take to process a refund?
Refunds in the form of Tantu Vastra (store) are issued in cases of damaged or wrong product deliveries only—regular returns or refunds are not provided . Once you report the issue (within 24–48 hours of delivery) and send the product back (unboxing video required and customer arranges shipping), the team acknowledges the package on the next working day. After inspection, they process a replacement or issue.
There is no cash refund for a size exchange or buyer’s regret return—are valid for 8-10 days from issuance and cover the product price minus shipping/COD charges.
Do I have to pay for return shipping?
Yes, you have to pay for return shipping and packaging, and these costs are not reimbursed.
Payments
I tried to make a transaction, but it failed. What should I do?
If your transaction failed but the amount has been deducted from your bank account or card, don’t worry — the amount will be automatically refunded to the same account within 3–5 business days.
In the meantime, we recommend waiting a few minutes and trying the payment again. If possible, please try using a different payment method for a smoother experience.
We currently accept the following payment methods:
- Debit Card
- Credit Card
- Net Banking
- E-wallets (UPI) (e.g., PhonePe, Paytm, Google Pay, etc.)
Can I pay using an international card?
Currently, we do not accept payments via international cards.
We are working on enabling more global payment options soon. For now, please use Indian debit/credit cards, net banking, or domestic e-wallets to complete your purchase.
Can I pay using UPI or e-wallets like Google Pay or PhonePe?
Yes, we accept payments via UPI and leading e-wallets, including Google Pay, PhonePe, and Paytm.
Why was my payment declined?
Your payment may be declined due to several reasons, such as:
- Incorrect card or UPI details entered.
- Insufficient balance in your account or wallet.
- Bank or payment gateway downtime.
- Card not authorized for online or international transactions.
- Expired card or UPI limit exceeded.
We recommend trying the following:
- Double-check your payment details.
- Use an alternate payment method (like UPI, debit/credit card, or net banking).
- Wait a few minutes and try again
If the issue persists, please contact your bank or payment provider.
Do you store my card/payment details?
No, we do not store your card or payment details.
All transactions on our website are processed through secure and trusted payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standards). Your sensitive information is encrypted and handled directly by the payment provider, ensuring complete safety and privacy.
You can shop with confidence knowing your data is secure.
Can I apply a coupon code or gift card during checkout?
Yes, you can apply a coupon code or gift card at checkout.
Just enter your valid coupon code or gift card code in the designated field before completing your payment. The discount or credit will be automatically applied to your order total.
Please note:
- Only one coupon can be used per order.
- Coupons may not be applicable on discounted or sale items.
- Gift cards are valid for a limited time and can be used for partial or full payments
If you face any issues applying a code, feel free to contact us at customersupport@tantu.co.in.
Couldn't find your answer?
We’re here to help! If your question isn’t covered above, don’t worry — our support team is just a message away. Your satisfaction is our priority. Let’s get your issue resolved quickly.
